In Italy, ice cream isn’t just a summer indulgence — it’s a year-round pleasure. Cafés, gelaterie, and HoReCa outlets keep demand steady, while supermarkets, kiosks, and beach bars add seasonal peaks. For producers, this creates both an opportunity and a challenge: how to see the entire market, not just the part reached directly by their own salesforce.

Even the largest global ice cream brands face this limitation. Their sales teams visit key accounts and strategic outlets, but thousands of smaller points of sale are reached only through wholesalers. Without access to wholesaler sell-out data, producers operate with blind spots that limit their ability to plan effectively and grow sustainably.

The Visibility Gap

Here’s the situation many ice cream producers encounter:

Direct visibility: Producers see only what their salesforce reports — usually focused on top point of sales.

Wholesaler-driven sales: Separate salesforce — often not shared at all with the producer.

Result: Producers see only a fraction of the market and miss growth opportunities.

This creates three major issues:

Trade marketing inefficiency

Freezer placements and promotions may target the wrong outlets.

Salesforce limitations

Internal teams focus on the current scope of stores to visit, leaving other high-potential outlets untouched.

Weak planning

Without complete data, it’s hard to align strategy with wholesalers or measure performance fairly.

In ice cream, where timing, freshness, and availability are critical, these blind spots are costly.

The Breakthrough: Wholesaler Sell-Out Integration

Leading ice cream producers are solving this challenge by integrating sell-out and stock data directly from wholesaler ERP systems. Instead of relying on sporadic reports, they now access daily insights into:

  • Which outlets are buying ice cream,
  • Which SKUs and categories are performing best,
  • Where regional demand is rising or falling.

This integration turns wholesalers into more than logistics partners. They become a transparent extension of the producer’s salesforce.

From Blind Spots to a Complete Market Picture
Complete Coverage
A Real-World Example

One major ice cream producer in Italy integrated wholesaler sell-out data to close its visibility gap. Before the project, the company’s market view was fragmented: it saw sales only in outlets visited by its own reps. Seasonal shops, cafés, and many HoReCa outlets were effectively invisible.

After integration, the producer could:

  • Map sales across all outlets and regions,
  • Identify under-served areas with high potential,
  • Work with wholesalers on joint business plans,
  • Restructure its RTM, redirecting resources to the most promising channels.

The result was higher sales, smarter investments, and stronger wholesaler partnerships.

Why This Matters for Ice Cream Producers

Italy is one of the world’s most sophisticated ice cream markets. Consumers expect premium quality and availability not only in summer but also year-round in cafés and restaurants. That means producers cannot afford blind spots.

  • Allocate freezers (congelatori) strategically to the outlets that matter most,
  • Launch promotions where demand is strongest,
  • Plan sales goals based on real market data,
  • Rebuild RTM for efficiency and growth.

In other words: visibility isn’t just about knowing what happened — it’s about shaping what comes next.

Tangible Results for the Industry

better alignment between production and market demand.

on promotions, thanks to precise targeting.

improved collaboration with wholesalers through joint planning.

by optimizing RTM and market coverage.

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